What our Customers say...

Water Damage Testimonials

We had a leak in our bathroom that came through and damaged our kitchen ceiling. It was right on top of our island in the middle of a connected kitchen/ living room, leaving a giant bulge in the drywall and stains on our textured ceiling. Troy came and listened to my fears about mold and opened the drywall to ensure the area was dry and free of mold . Chris and Shy came to complete the drywall repairs and retexture the ceiling and they were so courteous. The work they completed is impeccable - it looks brand new - as if the leak never happened and they were great to work with. We have a 15 year old dachshund that we were worried would be fearful of the noise from their machines but they were so understanding and he warmed up to them right away. We had to wait a little while for the repairs before they could get to us, as they were very busy, but my advice is WAIT …if you can. They are pros and you won’t be disappointed with their work. I absolutely recommend them!

Syd and I wanted to take a moment and thank you and SERVPRO for an exceptionally amazing process and experience for the above claim.

Yourself, Troy, Ashley, Jolayne, Cheryl and Kyle (as well as a couple of young men whose names I cannot remember) were all very helpful. You all provided courteous, competent and timely service and attention to our needs. The 'job' was completed in the best possible timeframe with the best possible results. We are extremely happy with the finished result. 

Westland and SERVPRO are truly a super star team!

Due to the response that we received on this claim, we have recommended Westland Insurance to numerous family and friends in BC  And we will recommend SERVPRO for any restoration services as well. 

Best wishes to all 

Syd and Shirley Sellers

"Did a great job replacing carpet and drywall. Everything looks brand new. Would highly recommend SERVPRO"- Kurt

"SERVPRO were exceptional to deal with, they responded to our call immediately and were on site within 15 minutes. Troy and Jolayne are professional, dedicated and are very easy to deal with. The whole team worked hard and well together to get us our home back to us ASAP and good as new! Very much recommend SERVPRO!! Thank you again!!"

It was a pleasure working with your team.   Troy was excellent!  All the trades people were courteous, on time, friendly. Really appreciated all of this being pulled together by your company, and explaining how this works.  I can appreciate this is a small job compared to many. Still causes a few sleepless nights.    Should have called you folks in the very first place!

Thanks again, would definitely recommend SERVPRO to others.  (You were recommended to me – that’s how I first made contact).

Kind Regards,

Suzanne Nazareno,  

SERVPRO provided exceptional service! Their response time to the call out was quick--especially given it was a Saturday! Troy quickly found the source of our leak and was able to deal with it right away. Ashley, the project manager, made dealing with my insurance company a breeze and was exceptionally thorough, not missing a thing. He further organized all the subtrades for the repairs and we were pleased with all of the work. A handyman, Alex, came to do a lot of the prep work on our home and he was professional, respectful, courteous and incredibly clean-always tidying up the site and laying down new drop cloths when needed (which was often for this busy family with kids and pets). Members of the team were always available to answer questions by phone and even showed up on-site when I needed clarification on anything or needed them to walk me through any of the renos. Lastly, the crew followed all COVID protocols without having to be asked and without hesitation. From disaster start to finish, I would without-a-doubt, highly recommend SERVPRO to family and friends or anyone needing support during the stress of an unexpected event that requires a restoration team! Thank you SERVPRO!

We recently hired SERVPRO to help us with a flood in our basement and we are so glad that we did. They helped us so much during a stressful time. They handled the job professionally and they were always courteous and on time. They went above and beyond getting the job done. We are very happy with the results of their hard work.- Lee

Ashley and the team at SERVPRO were very professional, courteous, and efficient. For someone who is as busy as myself, I appreciated the time and dedication they took to ensure that my house was fully restored in a timely manner. I highly recommend them. Thank you SERVPRO!


Troy was outstanding and very committed to his work, he provided a first-class service that was only exceeded by his incredibly kind personality as well as his personal approach to positive decision making! Combined this was directly associated with this project’s success!

Troy always answered my calls swiftly and let me know of the work and schedule ahead. Never forgetting to ask me “Does it work for you?” He was very accommodating to make sure I was well looked after! I highly recommend 10 out of 10 the SERVPRO Team! My experience from start to finish was fantastic, I could not be happier! This SERVPRO team is number 1 in my view, don’t hesitate to call them when you’re in need! I know you can count on this team because they deliver the very best service.

Thank you to Troy ad his Team

Maren- West Kelowna, BC

Ashley Greene and Troy Kraft at SERVPRO of Kelowna did an incredible job dealing with water damage for me. Not only did they do exceptional work and make sure that things were done properly, they were also very professional and great at communication. I would highly recommend SERVPRO for their quality service.

I highly recommend working with SERVPRO of Kelowna. Troy was so helpful and truly eased all my concerns in regards to the mini flood I had in my basement. Upon arrival he assessed the situation and promptly removed the cabinets, lifted up the existing flooring and set up blowers/heaters to ensure there would be no further damage. He was also very professional and courteous to deal with.