Recent Posts

Certified: SERVPRO Cleaned – a defensive cleaning program

5/27/2020 (Permalink)

Tech spraying SERVPRO disinfectant and wiping high touch-points A technician spraying SERVPRO disinfectant and wiping high touch-points at a local furniture business in Kelowna, BC.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touch-points, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Kelowna today at 250-899-9789 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Unwanted Water In Your Home? 5 Steps To Take To Prevent Further Damage

5/5/2020 (Permalink)

Water drying equipment in a room Professional water drying equipment set up in a home that recently experienced water damage.

Flooding can be the result of weather or home issues, including plumbing failures. Unwanted water in your home can be very traumatic and overwhelming.

Here are 5 steps to take when you have unwanted water in your home:

  1. Stop the Water -Unless the flooding is due to an act of nature, find the source of the water and turn it off. The fastest way to stop water is to turn off the main water valve.
  2. Turn Off the Electricity -Turn off electrical breaker
  3. Take pictures - Document, document, document! -Before any restoration begins ensure you document the damage and your belongings for insurance purposes.
  4. Call SERVPRO - SERVPRO can handle the water removal, structural drying, and any mold remediation. Time is of the essence when dealing with water! Calling in the professionals to inspect the damage and begin the drying process can save your belongings, as well as significantly reduce damage and restoration/repair costs. (Not to mention prevent mold growth)
  5. Call your insurance company to begin the claims process.

In addition, the Canadian Red Cross has a great article about what to do before, during and after a flood caused by weather: https://www.redcross.ca/how-we-help/emergencies-and-disasters-in-canada/types-of-emergencies/floods

Vinegar: A Non-Toxic Home Cleaning Option

4/17/2020 (Permalink)

Toilet, vinegar & spray bottle. Make a homemade vinegar cleaning solution to clean bathrooms- including toilets.

A mixture of white vinegar, water, and dish soap can tackle some of the dirtiest jobs in your home. Create this solution by mixing one-part vinegar to one-part dish soap. Then add water to dilute, depending on how potent you want the solution. Add to a spray bottle and VOILA, a DIY homemade vinegar cleaner.

Vinegar is a fabulous chemical free bathroom cleaner, removing soap scum from bathtubs, showers, sinks, and dirty toilets. Vinegar also makes a great alternative to drain cleaners. To do this boil a litre or so of water and pour it down the drain. After that, combine equal parts water, baking soda, and cleaning vinegar (one cup of each) and pour it down the drain. Cover the drain and let it sit for 5-10 minutes. Finally, flush it all down with more boiling water. Ta-da….smelly odors and clogs have been removed!

While vinegar is a fantastic cleaner and you can use in practically every room in your home, it doesn't mean that vinegar is a good cleaner for every surface! Never use vinegar to clean marble, granite, or soapstone surfaces. This is because the acid can cause natural stones to pit and lose their shine. Also avoid cleaning knives and any solid wood furniture as it can ruin the finish.

Lastly, vinegar can have a very potent smell. Add a few drops of your favorite essential oil and it will easily cut the odor. Enjoy and keep cleaning!

SERVPRO is Here to Help during this time of need

3/18/2020 (Permalink)

SERVPRO teams in the US SERVPRO employees shown in full protective suits and masks assisting in cleaning/disinfecting during the COVID19 crisis in the US

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

SERVPRO® is prepared to clean and disinfect your home or business, according to protocols set forth by the Federal Government. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The Public Health Authority (PHAC) encourages cleaning of high-touch surfaces in all public spaces. Examples would include counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the PHAC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

The Government of Canada recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the PHAC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Kelowna, 250-899-9789

COMING SOON: Canadian flood season

2/24/2020 (Permalink)

Exterior view of home and sandbags lining street Flooded home and street in Lake Country BC June 2017

Did you know flooding is the most frequent natural disaster in Canada?

Some of us are still dealing with below 0 temperatures and snow, but Spring is just around the corner. When temperatures rise, we all need to be ready for our Okanagan thaw.

Here’s a checklist to prepare your home in case of flooding:

  • Have an emergency plan in place. Know your evacuation routes.
  • Know the flood risk in your community. (contact your municipality)
  • Know what type of flood insurance you have with your policy!
    • Do you have overland water coverage? Sewer backup coverage? This coverage is not automatic and needs to requested and added to your policy for an additional charge.
  • Monitor local weather and alerts
  • Protect your valuables in waterproof containers. Place them above potential water levels. 
  • Have an emergency bag, or at least a list of what you need if you need to evacuate at a moments notice! Ensure to include all vital documents
    • Driver’s license, Birth certificates or citizenship documents, Passport(s), Marriage documents, Family vaccine records, Insurance policy numbers, Living wills, Property records, Financial records, like prior tax returns
  • Video/document your home and all it’s belongings.
  • Put sealant around basement windows and the base of ground-level doors.
  • Remove built-up debris from window wells and by doors.

For more information to ensure your home is #FloodReady visit the Government of Canada’s website https://www.canada.ca/en/campaign/flood-ready.html

2020 Home Safety Checklist

1/2/2020 (Permalink)

Happy New Years from SERVPRO of Kelowna Wishing a safe and happy 2020.

Happy New Years! Start the year off right.....Keep your family and possessions safe by following this home safety checklist:

  • Ensure each level of your home has a working fire alarm and carbon monoxide detector
  • Create a fire escape plan with your family
  • Prepare a home emergency kit
  • Invest in a fire proof safe to keep all your irreplaceable/important documents protected
  • Get your vents/air ducts & dryer vent cleaned!
  • Check appliances (even hair dryers and lamps) for worn or frayed cords. Damaged cords should be replaced and discarded.
  • Avoid “knock-off” electrical products. (these products can easily overheat or short circuit)
  • Check extension cords and wall sockets- do not overload
  • Don’t run cords under rugs or carpeting.
  • Change your air filter and inspect your furnace
  • Check your range hood and fan are fully vented and free of greasy buildup
  • Check your basement for foundation cracks or damage

Lastly, create a home inventory of your belongings. Take pictures or make a video. Keep those receipts! Take pictures of receipts and file them. If you have to make a claim you will need proof of purchase!

Wishing you all a great start to 2020. For more tips, check out our other blogs at https://www.SERVPROkelowna.com/blog/

Protect your home from water disasters!

12/19/2019 (Permalink)

Cardboard box damaged by water Flooded basement (PM Images / Getty Images)

Water damage is one of the most common and costly disasters your home can experience. Protect your most important asset against water damage. In the case of an emergency call SERVPRO Kelowna at 250-899-9789 and follow these tips until we arrive https://www.SERVPROkelowna.com/water-damage-tips

Properly maintaining your home is the best ways to prevent water damage/disasters.

  • Know the location of the main water shut-off valve in your home.
  • Install an emergency pressure release valve in your plumbing system.
  • Inspect all appliance hoses and faucets semi annually
  • Inspect showers, tubs and sinks on a regular basis
  • Check plumbing and heating pipes.
  • If you're heading on vacation, have a friend or family member checking on your home and shut off the water supply to the washing machine before you leave
  • Check for cracks in your basement foundation and floors.

And remember to protect your treasured memories before disaster happens. Store your valuables and memorabilia in waterproof bins or fire safes. Keep them stored on shelving and off the floor.

Time is key in the event of water leaks or disasters. There is a water damage

Is there mould in my home?

11/20/2019 (Permalink)

Extensive hidden mould under floorboards This is extensive mould growth under floorboards after water damage occurred slowly from a kitchen sink leak.

Health Canada considers indoor mould growth to be a health hazard. Some people are more susceptible than others to mould. Infants, children, the elderly and those with existing health problems such as breathing difficulties are more at risk.

People sensitive to mould are more likely to have:

  • eye, nose and throat irritation
  • coughing and phlegm build-up
  • shortness of breath
  • worsening of asthma symptoms

Mould growth can be sneaky and can hide behind walls, floors or above ceiling tiles. It is important to check for the presence of mould anywhere that is damp or humid in your home on a regular basis. If you have experienced water damage in your home, you need to continue to check for mould!

Here are some of the most common places to find mould:

  • Bathrooms
  • Attic
  • Crawl Spaces
  • Garage
  • (HVAC) Heating and Air System
  • Doors and Windows
  • Kitchens
  • Basements
  • Behind Ceiling Tiles
  • Under Carpets

Signs of mould can be staining or discolouration on floors, walls, windows, ceiling tiles, fabrics and carpets. Look for obvious signs of leaks, moisture, or a musty odour. Mould will begin to grow within in 48 hours, so immediate attention is key. If there is visible mould and your uncertain how to remove it safely, call us! 

Be prepared! Winter is on it’s way to the Okanagan

11/5/2019 (Permalink)

Having your home prepared for the upcoming winter is a great way to avoid high energy bills and prevent possible water and fire damage. Here are some “must” maintenance tips to get your home ready:

  • Inspect your roof
    • Replace bent, cracked or missing shingles. Don’t forget to pay attention to areas around skylights, chimneys and vents.
  • Clean gutters
    • Clear the gutters of leaves, dirt and debris to allow rainwater or melting snow to drain properly. This will prevent water spilling over the sides, possibly causing ice dams and potentially getting into your home's foundation.
  • Turn off outdoor faucets and disconnect garden hose(s)
    • Turn the water off to outdoor faucets, as well as disconnect your garden hose. Run the tap after to drain as much of the water as possible to prevent freezing. Don’t forget to store your hose in a place away from the elements.
  • Inspect your home exterior for cracks and drafts
    • Check your home exterior for cracks or gaps and properly seal them. Ensure you check all entry points.
  • Check and replace smoke alarms
    • Check your smoke detectors to ensure they are working. You should have one on each level of your home.